Privacy Policy

This Privacy Policy explains how Bespoke Sikkim collects, uses, and protects your personal information when you visit our website or plan a journey with us. We are committed to handling your data responsibly and only for the purposes set out below.

1. Information we collect

• Details you give us: your name, email address, phone number, and the details you share when you enquire, book, or message us, including travel dates, preferences, and any dietary or medical needs you choose to tell us.
• Documentation for bookings: where required for permits, accommodation, or transport, identification details such as passport, visa, or ID information.
• Information collected automatically: basic technical data such as your device, browser, and how you use our website, gathered through cookies and similar tools.

2. How we use your information

• To respond to your enquiries and prepare quotations and itineraries.
• To arrange and manage your bookings, permits, accommodation, transport, and other services.
• To communicate with you before, during, and after your journey.
• To improve our website and services.
• To meet legal, tax, and regulatory obligations.

3. Sharing your information

We share your information only as needed to deliver your journey — for example, with hotels, transport operators, guides, and the relevant authorities for permits. We may also share information where required by law. We do not sell your personal information to third parties.

4. Cookies & analytics

Our website may use cookies and similar technologies to make the site work, remember your preferences, and understand how it is used. You can control cookies through your browser settings, though some features may not work as intended if you disable them.

5. Data retention

We keep your information only for as long as needed for the purposes described here, including to fulfil bookings and to meet legal and accounting requirements, after which it is securely deleted or anonymised.

6. How we protect your data

We take reasonable technical and organisational measures to protect your information against loss, misuse, and unauthorised access. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Your rights

You may ask us to access, correct, update, or delete the personal information we hold about you, or to stop sending you marketing messages. To make a request, contact us using the details below.

8. Third-party links

Our website may link to other sites, such as the Sikkim Tourism department or our partners. We are not responsible for the privacy practices of those sites, and we encourage you to read their policies.

9. Children

Our services are intended for adults. We do not knowingly collect personal information from children except as part of a family booking made by a parent or guardian.

10. Changes to this policy

We may update this policy from time to time. The latest version will always be posted on this page with the date it was last updated.

11. Contact us

For any questions about this policy or your personal information, reach us at hello@bespokesikkim.com or +91 73841 53401, Gangtok, Sikkim, India.